Returns & Exchanges

30-Day Return Policy
We want you to love your purchase. If you’re not completely satisfied, you may return most items within 30 days of delivery for a refund or exchange. Items must be in original condition: unworn, unwashed, and with all tags attached.

Return Eligibility
To be eligible for a return:

  • Item must be in original condition with tags attached
  • Item must be in original packaging
  • Return must be initiated within 30 days of delivery
  • Proof of purchase or order number is required

Non-Returnable Items
The following items cannot be returned:

  • Items without original tags or packaging
  • Used or damaged items
  • Items marked as “final sale”
  • Gift cards
  • Personalized or custom items

How to Initiate a Return

  1. Visit our returns portal at cultindividuality.com/returns
  2. Enter your order number and email address
  3. Select items you wish to return and choose reason
  4. Print your prepaid return label (if eligible)
  5. Package items securely and attach return label
  6. Drop at designated carrier location

Return Processing Time
Please allow 5-10 business days for us to receive your return. Once received, we will inspect the items and process your refund within 3-5 business days. You will receive an email confirmation when your return has been processed.

Refund Information
Refunds will be issued to the original payment method. Shipping costs are non-refundable. For returns that do not meet our policy requirements, we may decline the refund or offer partial credit.

Exchanges
We currently offer exchanges for:

  • Different sizes of the same item
  • Different colors of the same item
    Exchanges are subject to availability. If your desired exchange item is unavailable, we will issue a refund instead.

Return Shipping Costs

  • US returns: We provide prepaid return labels for quality-related issues
  • International returns: Customers are responsible for return shipping costs
  • We recommend using tracked shipping for all returns

Damaged or Defective Items
If you receive a damaged or defective item, please contact us within 7 days of delivery. We will arrange for a prepaid return label and expedite your replacement or refund.

Store Credit Option
You may choose to receive store credit instead of a refund to your original payment method. Store credit never expires and can be used for future purchases.

Holiday Return Policy
Extended return periods may apply during holiday seasons. Please check our website for specific holiday return deadlines.

Final Sale Items
Items marked “final sale” cannot be returned or exchanged. All sales are final for these items.

Return Status Check
You can check your return status anytime through our returns portal. Please allow 48 hours for tracking information to update after dropping off your return package.

International Returns
International customers are responsible for:

  • Return shipping costs
  • Customs fees and import duties
  • Ensuring proper documentation
    We recommend declaring the return as “American goods returned” to avoid additional charges.

Need Help?
For return-related questions, please access our customer service system through the website. Have your order number ready when contacting us about a return.