FAQs
ORDER QUESTIONS
How do I place an order?
Browse our collection, select your desired items and sizes, and add them to your cart. Proceed to checkout, enter your shipping and payment details, and confirm your order. You will receive an order confirmation email shortly after.
Can I modify or cancel my order?
We process orders quickly to ensure fast shipping. If you need to make a change, contact us immediately through the website. We can only modify orders that have not yet entered the shipping process.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express, Discover), PayPal, and Apple Pay. All payments are processed securely through encrypted systems.
SHIPPING & DELIVERY
Where do you ship?
We currently ship to all 50 U.S. states and over 100 countries worldwide. Shipping costs and delivery times vary by destination.
How long does shipping take?
Delivery times depend on your location and selected shipping method:
- Standard US: 5-10 business days
- Express US: 2-5 business days
- International: 7-21 business days
Times begin once your order has shipped.
Do you offer free shipping?
We occasionally offer free shipping promotions. Follow our social media and subscribe to our newsletter for updates. Standard shipping rates apply otherwise.
RETURNS & EXCHANGES
What is your return policy?
We accept returns within 30 days of delivery. Items must be unworn, unwashed, and have original tags attached. See our Returns & Exchanges page for full details.
How do I start a return?
Visit our returns portal on the website, enter your order information, and follow the instructions. You’ll receive a return label and tracking information.
When will I get my refund?
Refunds are processed within 3-5 business days after we receive your return. Please allow additional time for your bank to process the refund.
PRODUCT INFORMATION
How do I choose the right size?
Refer to our detailed size chart on each product page. We recommend measuring yourself and comparing to the chart for the best fit.
Are your products true to size?
Most customers find our items true to size. Check individual product reviews for feedback from other customers about fit.
Do you restock sold-out items?
Popular items are often restocked. Use the “Notify Me” feature on sold-out product pages to receive restock alerts.
ACCOUNT & TECHNICAL
How do I create an account?
You can create an account during checkout or through the “Account” section on our website. An account lets you track orders and save favorites.
I forgot my password. What should I do?
Click “Forgot Password” on the login page and enter your email address. You’ll receive instructions to reset your password.
Why is my discount code not working?
Discount codes may have specific terms and expiration dates. Ensure you’ve entered the code correctly and meet any minimum purchase requirements.
CARE & QUALITY
How should I care for my items?
Follow the care instructions on the garment’s label. Most items should be washed in cold water and laid flat to dry to maintain quality.
What materials do you use?
We use various high-quality materials including organic cotton, recycled polyester, and sustainable fabrics. Check individual product descriptions for specific material information.
INTERNATIONAL ORDERS
Do you charge customs fees?
International customers are responsible for any customs duties, taxes, or fees imposed by their country. These charges are not included in your order total.
What currency are your prices in?
All prices are shown in US dollars. Your bank will convert the amount to your local currency based on their exchange rate.
CONTACT & SUPPORT
How can I contact customer service?
Use the contact form on our website for the fastest response. Include your order number and relevant details to help us assist you quickly.
When will I hear back from customer service?
We respond to all inquiries within 24-48 hours during business days. Response times may be longer during peak seasons or weekends.